FAQ
What if someone in my family has a severe peanut allergy?
We may not be for you. While we keep a clean workspace, cross-contamination is always possible. Peanuts and other nuts are all around our facility.
How do I get free delivery?
If you are getting items for a single delivery day, your order must be over $149. If you are splitting the order between two delivery days, each delivery day must be over $75. There will be prompts at checkout.
Do you deliver to my area?
Please go to the bottom of our homepage. Type your zip in the box. If it directs you to the menu, then it’s a yes! Otherwise there will be a pop up.
When is your order cut-off times?
If you would like your meals delivered on Monday, please have your order placed by midnight the Friday before. If you would like your meals delivered Thursday, please have your order placed by midnight on the Tuesday before.
When can I expect my delivery?
All meals are porch dropped in a cooler bag with ice pack before 7am on the selected delivery day. We will not ring your doorbell or disturb you in any way.
Is food frozen?
Your meals will be delivered 12-15 hours after preparing them. They are always fresh and never frozen.
What do I do with the cooler bag and ice pack?
Please save the ice pack and cooler bag. The night before your subsequent delivery, place them on your porch so that we may pick them up. You may be charged $20 for every bag and ice pack not returned.
How long are meals good for?
All meals are guaranteed to last for 5 days. If for some reason, something spoils before the 5 days, please contact us and we will replace or refund the item.
Is your food organic?
Quality is everything for us and while we don’t source organic, all of our meats and seafood are antibiotic and hormone free.
Do you offer pickup?
Yes, we do! During the checkout process, you may select Local Pickup. Our pickup hours are 8am-1pm on the “delivery day.” Please pick up at our kitchen at 31133 Via Colinas #112, Westlake Village, CA 91362
What if I forget to give you my gate code?
We will always do our best to access the gate but if we are unable, your delivery will be left outside the front gate and at the front office if applicable..